Symptomatik

Terms of Service

Overview

These Terms of Service (“Terms”) are a contract between you and Digital Savages LLC (“Symptomatik,” “we,” “us,” “our”), a Texas limited liability company with its registered address at 701 Tillery Street, 2840, Unit 12, Austin, TX 78702, United States. They govern your use of symptomatik.com and any language variants (together, the “Service”).

Please read these Terms carefully. They include important limitations on our liability, a binding individual arbitration agreement for US users with a class-action waiver and a 30-day opt-out, and a carve-out that preserves mandatory consumer rights for users in the EU, UK, and other jurisdictions.

1. Acceptance of Terms

By accessing or using the Service, you agree to these Terms, our Privacy Policy, our Cookie Policy, and our Medical Disclaimer, each of which is incorporated into these Terms by reference. If you do not agree, do not use the Service.

2. Eligibility and age

You must be at least 13 years old if you are in the United States, or at least 16 years old if you are in the EU, UK, or EEA, to use the Service. By using the Service you represent that you meet the applicable minimum age.

3. Description of the Service

Symptomatik is a multilingual health information website. We publish articles about laboratory tests, symptom information, validated mental-health screening questionnaires, and general health calculators. The Service is informational and educational. It does not provide medical advice, diagnosis, treatment, prescriptions, or telemedicine. Using the Service does not create a doctor-patient, therapist-patient, or any other healthcare professional relationship.

Today the Service is read-only: there are no accounts, no payment functionality, and no way to submit content. We are planning features such as user accounts, a Premium tier, and AI-assisted explanations for later releases. When those features launch we will update these Terms. None of them are available under these Terms today.

4. No medical advice — informational use only

The Service provides general health and medical information for educational and informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. No doctor-patient, therapist-patient, or other professional relationship is created by your use of the Service.

Always seek the advice of a qualified healthcare professional with any questions you have about a medical condition, medication, test result, or treatment. Never disregard professional medical advice or delay seeking it because of something you read on Symptomatik. In an emergency, call your local emergency number. Our full Medical Disclaimer forms part of these Terms.

5. Intellectual property

The Service — including its text, graphics, layout, source code, logos, and the arrangement and compilation of content — is owned by Digital Savages LLC or its licensors and is protected by US and international copyright, trademark, and other intellectual-property laws. “Symptomatik” and the Symptomatik logo are trademarks of Digital Savages LLC.

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and view the Service for your own non-commercial, informational use. No other rights are granted. All rights not expressly granted are reserved.

6. Acceptable use

You agree not to:

We may investigate and respond to suspected violations, including by restricting or blocking access.

7. Third-party links and content

The Service may link to third-party websites, studies, guidelines, or sources. We do not control and are not responsible for the content, accuracy, policies, or practices of third parties. Linking is not endorsement.

8. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIGITAL SAVAGES LLC DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, COMPLETENESS, AND QUIET ENJOYMENT.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY CONTENT (INCLUDING AI-GENERATED OUTPUT) IS ACCURATE, CURRENT, COMPLETE, OR APPROPRIATE FOR YOUR SITUATION. YOU USE THE SERVICE AT YOUR OWN RISK.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the exclusions above may not apply to you.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIGITAL SAVAGES LLC AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, OR FOR ANY PERSONAL INJURY, EMOTIONAL DISTRESS, OR ADVERSE HEALTH OUTCOME ARISING OUT OF OR RELATING TO YOUR USE OF — OR INABILITY TO USE — THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). Because the Service is currently free, amount (A) is zero for most users and the $100 cap will govern.

Nothing in this section limits liability that cannot be limited under applicable law. In particular, nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, gross negligence, or willful misconduct, or any other liability that cannot be excluded or limited under applicable law — including the non-waivable rights of consumers under EU, UK, Polish (Civil Code art. 473 §2, 558 §2), Spanish, or other protective regimes (see Section 13).

10. Indemnification

To the extent permitted by applicable law, you will indemnify, defend, and hold harmless Digital Savages LLC and its officers, directors, members, employees, contractors, and agents from any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

  1. Your use or misuse of the Service.
  2. Your violation of these Terms.
  3. Your violation of any applicable law or the rights of any third party.
  4. Your reliance on, or use of, information obtained from the Service — including AI-generated content — in making health-related decisions.

This section does not apply to consumers where and to the extent such an obligation is prohibited by local law.

11. Governing law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

For users who are consumers resident in the EU, UK, or a jurisdiction whose laws grant non-waivable consumer protections, the choice of Texas law does not deprive you of the protection of the mandatory provisions of the law of your country of residence (see Section 13).

12. Dispute resolution — binding individual arbitration

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND DIGITAL SAVAGES LLC TO RESOLVE DISPUTES BY BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS. A 30-DAY OPT-OUT IS AVAILABLE.

12.1 Agreement to arbitrate

Except for the carve-outs below, any dispute, claim, or controversy between you and Digital Savages LLC arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as modified by these Terms.

12.2 Seat, format, and fees

The seat of the arbitration is Austin, Travis County, Texas. For claims under USD $25,000, hearings will be held by telephone, videoconference, or on written submissions only, unless the arbitrator orders otherwise. We will pay AAA filing, administrative, and arbitrator fees to the extent required by the AAA Consumer Rules.

12.3 Class-action waiver (CONSPICUOUS)

YOU AND DIGITAL SAVAGES LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN CLAIMS, AND MAY NOT PRESIDE OVER ANY CLASS PROCEEDING. If this waiver is found unenforceable, then the entirety of Section 12 is null and void as to the affected claim.

12.4 Mass-arbitration batching

If 50 or more similar demands are filed by or with the coordination of the same law firm or counsel within a 90-day window, the demands will be administered in sequential batches of up to 50 claims at a time; filing fees and timelines will apply on a per-batch basis.

12.5 30-day opt-out

You may opt out of this arbitration agreement by emailing legal@symptomatik.com with the subject line “Arbitration Opt-Out” within 30 days of (a) your first use of the Service on or after the Effective date shown above, or (b) any material update to this Section 12 going forward — whichever is later. Your email must include your full name and a reliable way to identify you (such as the email address you write from and approximate date of first use). Opting out will not affect any other part of these Terms.

12.6 Carve-outs

Either party may bring an individual action in small-claims court for claims within that court’s jurisdiction. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to stop actual or threatened infringement of intellectual-property rights. Non-arbitrable disputes go to the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction there.

13. EU mandatory-law carve-out

If you are a consumer resident in the European Union, the United Kingdom, the European Economic Area, Switzerland, or another jurisdiction whose laws grant non-waivable consumer protections, nothing in these Terms deprives you of the protection of mandatory provisions of the law of your country of residence, including your right to bring proceedings in the courts of your country of residence. The arbitration agreement and class-action waiver in Section 12 do not apply to you to the extent they are prohibited by such mandatory law. Online dispute-resolution options vary by EU member state; consult your local consumer authority or your national consumer-protection ombudsman.

14. Changes to these Terms

We may update these Terms from time to time. The Effective date and Last updated values at the top of this page reflect the current version. For material changes we will display a banner on the Service for at least 30 days before the changes take effect. Because we do not operate user accounts we cannot give individual email notice. Your continued use of the Service after a change becomes effective constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be so modified, severed. The remaining provisions will remain in full force and effect.

16. Entire agreement and no waiver

These Terms, together with the Privacy Policy, Cookie Policy, and Medical Disclaimer, are the entire agreement between you and Digital Savages LLC regarding the Service and supersede any prior agreements on the same subject matter. Our failure to enforce any provision is not a waiver of our right to do so later.

17. Contact and notices

Notices to you may be given by posting on the Service.

18. Effective date and versioning

These Terms are effective as of 2026-04-22. The English version is controlling; translated versions are provided for convenience except where mandatory local-language requirements apply.